We stand behind our service with industry-leading guarantees and swift support. Here's what you can expect from Unlimited Gig.

🤝 Our Guarantees

We're committed to providing a safe, secure, and reliable platform. Here's what we guarantee:

🔐 DBS Checks & Identity Verification

• ✅ All professionals verified — Every professional has passed a Disclosure and Barring Service (DBS) check
• 👤 Identity confirmed — All professionals have verified identity credentials
• 🔍 Ongoing checks — Regular verification to ensure continuous compliance
• 📋 Transparent records — You can view professional qualifications and verification status

What this means: You can trust that the professional you're booking has been thoroughly vetted.

💳 Secure & Escrow-Protected Payments

• 🔒 Encrypted transactions — All payments use industry-standard encryption
• 🏦 Escrow protection — Your payment is held securely until service is complete
• 💰 Refund guarantee — Eligible refunds processed within 5–7 business days
• 🛡️ Fraud protection — We monitor for suspicious activity and chargebacks
• 📱 PCI compliant — We meet all payment security standards

How it works:

1. You pay through the app
2. Payment held securely by our system
3. Professional completes work
4. You confirm completion
5. Payment released to professional (or refunded if needed)

💬 In-App Communication & Monitoring

• 📱 All messages in-app — Every conversation is documented and monitored
• 🔒 No private exchanges — Communication stays within our platform for safety
• 👀 Our oversight — Messages are monitored for safety and disputes
• 📜 Complete record — Full message history available for dispute resolution
• 🚨 Safety alerts — Inappropriate behavior triggers immediate review

Benefits:

• Safe conversation history
• Protection against scams
• Clear evidence for disputes
• Professional accountability

🕐 24/7 Support Available

• ⏰ Always there — Support team available around the clock
• 💬 Live chat — Average response time 2–5 minutes
• 📧 Email support — Response within 24 hours
• ☎️ Phone support — Monday–Friday 9 AM–5 PM (UK time)
• 🚨 Safety alerts — Immediate response to safety concerns

Multiple channels:

• Live chat in-app
• Email: support@unlimitedgig.com
• Safety alert button (instant)

⚖️ Fair Dispute Resolution Within 48 Hours

• ⏱️ Quick turnaround — Disputes resolved within 48 hours (average)
• 😊 Fair process — Both parties heard and considered equally
• 📋 Transparent — Clear explanation of decisions
• 📞 Appeals available — Can request review if unhappy with outcome
• 💰 Refund authority — We can issue refunds or credits to resolve disputes

Our approach:

1. Both parties submit their account of what happened
2. We review all available evidence (messages, photos, etc.)
3. Fair decision made based on our terms
4. Both parties notified with full explanation
5. Refund/credit processed if applicable

📋 Quality Standards for Professionals

Every professional on our platform is expected to maintain these high standards:

🕐 Punctuality & Reliability

• ⏰ Arrive on time — Professionals should arrive at the scheduled time
• 📢 Early notification — If running late, notify you at least 15 minutes before
• ✅ Confirmed arrival — Check in through the app to confirm they've arrived
• 📍 On-location — Work takes place at the agreed location

Your protection: If a professional is more than 30 minutes late without notice, you can cancel free of charge.

🏠 Respect Your Home & Property

• 👟 Clean & careful — Work respectfully and maintain cleanliness
• 📦 Respect belongings — Treat your possessions and home with care
• 🔧 Minimal disruption — Work efficiently to minimize inconvenience
• 🧹 Cleanup — Leave the workspace clean after completing work
• 📸 No intrusion — Respect private spaces and don't access unauthorized areas

Your protection: Report any damage or disrespect immediately. We'll investigate and hold professionals accountable.

⭐ Complete Work to a Good Standard

• ✅ Quality delivery — Work completed professionally and to agreed standards
• 📝 As promised — Deliver what was agreed in the booking
• 🔍 Attention to detail — Take care with the work and finish properly
• 💼 Professional approach — Use appropriate methods and best practices
• 🎯 Customer satisfaction — Aim to meet or exceed expectations

Your protection: If work doesn't meet standards, you can raise a dispute within 2 hours of confirming completion.

💬 Professional Communication

• 📱 Responsive — Reply to messages promptly in the app
• 😊 Respectful — Keep all communication courteous and professional
• ⏰ Reliable updates — Let you know if there are any issues or delays
• ❓ Answer questions — Address any concerns you have about the work
• ✅ Confirm completion — Let you know when the work is finished

Your protection: Report unprofessional communication. We address it immediately.

🔐 Protect Your Privacy & Security

• 🚫 No sharing — Don't share your information or address with others
• 🔒 Secure data — Protect any personal information they see
• 📸 No photos — Don't take photos or videos in your home without permission
• 🤐 Confidential — Keep any personal details they learn to themselves
• 🚪 Home security — Don't share access codes or keys with others

Your protection: Privacy violations are serious and result in immediate professional removal.

🚨 What If Work Doesn't Meet Standards?

We make it easy to address quality issues:

Dispute Process

1. 📷 Document the issue — Take photos/video of the problem
2. ⏰ Raise dispute quickly — Report within 2 hours of confirming completion
3. 📝 Explain clearly — Describe what didn't meet standards
4. 📞 We investigate — Review messages, photos, and both accounts
5. 💰 Resolution — Refund, credit, or rework offered
6. ⏱️ Within 48 hours — Decision and action taken

Resolution Options

• 💵 Full refund — Money back to your account
• 🎟️ Partial credit — If only part of work was substandard
• 🔄 Rework — Professional completes work to standard (free)
• ⭐ Service credit — Credit toward future bookings

Your protection: Don't accept completion if work isn't done to standard. You have 2 hours to dispute.

⏱️ Our Service Levels & Response Times

We're committed to swift support. Here's our guaranteed response and resolution times:

Notes:

• Response time = When we first contact you
• Resolution time = When issue is fully resolved
• Safety issues get immediate priority
• Cancellations processed instantly
• Outside business hours = Next business day start

📊 Quality Metrics & Accountability

Professional Ratings & Reviews

• ⭐ Star ratings — Based on customer feedback (1–5 stars)
• 📝 Written reviews — Detailed feedback from customers
• 📈 Rating trends — We monitor if ratings decline
• 🚫 Low performers — Professionals with consistent low ratings are reviewed or removed

Our Monitoring

• 🔍 Review monitoring — We spot-check reviews for accuracy
• 📱 Message monitoring — We monitor for issues and violations
• 📊 Performance data — We track on-time arrival, completion rates, etc.
• 🚨 Complaint tracking — Multiple complaints trigger professional review

Professional Consequences

• ⚠️ 1–2 complaints — Warning and performance discussion
• ❌ 3+ complaints — Performance plan or platform removal
• 🚫 Serious violation — Immediate suspension/removal
• 📋 Records kept — Repeat offenders identified and managed

💡 Tips for the Best Experience

Before Booking

• ✅ Choose carefully — Read reviews and check ratings
• 📝 Clear instructions — Provide detailed booking notes
• 📍 Accurate info — Specify location and access details
• 💬 Ask questions — Message the professional before booking if needed

During the Work

• 📱 Stay available — Be present or provide access as agreed
• 💬 Communicate — Let them know if there are any issues
• 🎯 Be clear — Clarify expectations if needed mid-work
• 📸 Document — Take photos if any issues arise

After Completion

• ⏰ Timely review — Don't wait; leave reviews within a few days
• ⭐ Fair rating — Rate honestly based on experience
• 💬 Detailed feedback — Help other customers and professionals improve
• 🚨 Report issues — Raise disputes within 2 hours if needed

🎯 Our Commitment to Quality

Continuous Improvement

• 📊 Data analysis — We analyze feedback to spot trends
• 🔄 Professional training — We provide guidance to improve standards
• 📱 Platform updates — Features added based on user feedback
• 🏆 Excellence program — Top-rated professionals get recognition

Your Voice Matters

• 💬 Feedback valued — Your reviews and ratings shape our platform
• 📈 Quality improvements — Common issues lead to platform changes
• 🎯 Professional standards — Your feedback helps us maintain high standards
• 🤝 Community input — We listen to what matters to you

❓ Frequently Asked Questions

Q: What if a professional doesn't show up?
A: You can cancel free of charge and receive a full refund. Report the no-show so we can review the professional.

Q: Can I get a refund if work isn't done properly?
A: Yes. Raise a dispute within 2 hours of completion with photos/details. We'll investigate and refund if warranted.

Q: What if I'm unhappy with the dispute resolution?
A: You can request a review of the decision. Email support@unlimitedgig.com with your case details.

Q: How do I know if a professional is really DBS-checked?
A: You can view their verification status on their profile. We display DBS check confirmation clearly.

Q: What if a professional violates my privacy?
A: This is a serious violation. Use the Safety Alert button immediately. We will investigate and remove them.

Q: Can I dispute a quality issue after 2 hours?
A: You can contact support anytime, but disputes must be raised within 2 hours for fastest resolution.

Q: What's included in "good standard" work?
A: It means the work meets the service description, is completed professionally, and doesn't have obvious defects.

📞 Having Issues? We're Here to Help

Live chat: In-app Help button (2–5 minute response)
Email: support@unlimitedgig.com
Safety Alert: Tap button in your booking (immediate response)
Phone: Monday–Friday 9 AM–5 PM (UK time)

🌟 Quality at Every Step

From professional vetting through dispute resolution, we're committed to delivering quality and peace of mind.

Your satisfaction is our priority.

Last Updated: April 2026