Your privacy is important to us. Learn how we collect, use, and protect your data.

📊 Data We Collect

We collect information necessary to provide our service safely and securely:

Personal Information

• 👤 Name — Full name for your account
• 📧 Email — For account access and communications
• 📱 Phone number — For contact and verification
• 🎂 Date of birth — For age verification and identity confirmation

Payment Information

• 💳 Payment details — Processed securely by Stripe (we never store full card numbers)
• 💰 Payment history — Records of your transactions and bookings

Usage Information

• 📍 Location data — To connect you with nearby professionals
• 📅 Booking history — Records of your service bookings
• 💬 Messages — Conversations between users on the platform
• ⭐ Ratings & reviews — Feedback you provide and receive

Note: We do not collect more data than necessary to provide our service.

🎯 How We Use Your Data

We use your information for specific, legitimate purposes:

Service Delivery

• ✅ Provide the service — Match you with professionals and process bookings
• 💳 Process payments — Charge for services and issue refunds
• 📍 Location matching — Find professionals near you

Security & Compliance

• 🔍 Verify your identity — Confirm you are who you say you are
• 🚨 Detect fraud — Monitor for suspicious activity and protect your account
• ⚖️ Comply with law — Meet legal and regulatory requirements

Communication & Improvement

• 📞 Contact you — About your bookings, account updates, and support
• 📈 Improve the platform — Analyze usage to enhance features and user experience
• 🎯 Service optimization — Understand how our platform is used

Marketing (Only With Permission)

• 📧 Send newsletters — Updates about new features (only if you opt-in)
• 🎁 Promotional offers — Special deals and discounts (only if you opt-in)

Your choice: You can opt-out of marketing emails anytime.

👥 Your Privacy Rights

We respect your data rights. You have control over your information:

📥 Access Your Data

• Download anytime — Request a copy of all your personal data
• 📋 Clear format — Data provided in an easy-to-understand format
• No delays — Available within 30 days of request

How: Email support@unlimitedgig.com with "Data Access Request"

🗑️ Delete Your Account

• Permanent deletion — Remove your account and associated data
• Full cleanup — Your data is deleted from our servers
• One-way action — Cannot be undone (download data first if needed)

⚠️ Exceptions:

• Legal obligations (tax records, transaction history)
• Dispute resolution records
• Data required for fraud prevention

How: Go to Settings → Account → Delete Account

✏️ Correct Your Information

• Update anytime — Fix inaccurate or outdated information
• Self-service — Edit most data in your profile settings
• Support available — We can help with complex corrections

How: Update in your profile or contact support for assistance

📧 Opt-Out of Marketing

• Instant removal — Stop receiving promotional emails immediately
• Stay connected — You'll still receive important account updates
• Anytime control — Change your preferences at any time

How: Click "Unsubscribe" at the bottom of any marketing email, or adjust in Settings → Preferences

🧹 Request Data Removal

• Partial deletion — Remove specific data while keeping your account active
• Case-by-case review — We review each request individually
• Transparency — We explain if deletion isn't possible (usually for legal reasons)

How: Email support@unlimitedgig.com with "Data Removal Request"

🛡️ Data Security

We take data security seriously. Your information is protected with multiple layers:

Encryption & Transmission

• 🔐 HTTPS encryption — All data encrypted in transit
• 🔑 SSL/TLS protocols — Industry-standard encryption standards
• 🚫 No unencrypted transmission — Your data never travels unprotected

Storage & Compliance

• 💾 GDPR-compliant servers — Stored on secure, EU-compliant infrastructure
• 🌍 Global standards — We meet international data protection requirements
• ✅ Regular audits — Independent security assessments conducted regularly

Data Sharing

• 🚫 No third-party sharing — We do not sell or share your data
• 💳 Payment processor only — Stripe receives payment information only
• ✋ Transparent policies — Clear rules about who can access your data

Exception: We comply with legal requests from authorities (with notice when possible)

🏛️ Legal Basis for Data Processing

We process your data under these lawful bases (per GDPR):

🌍 International Data Transfers

If you're outside the UK/EU:

• Data residency — Your data may be processed in different locations
• Adequacy agreements — We only transfer where protections are equivalent
• Standard clauses — EU-approved mechanisms protect your data internationally
• Your rights preserved — Same protections apply worldwide

📝 Data Retention

We keep your data for as long as necessary:

👨‍⚖️ Your GDPR Rights (UK/EU Users)

If you're in the UK or EU, you have additional rights:

• ✅ Right to access — Get a copy of your data
• ✅ Right to rectification — Correct inaccurate information
• ✅ Right to erasure — Delete your data (with exceptions)
• ✅ Right to restrict processing — Limit how we use your data
• ✅ Right to data portability — Move your data to another service
• ✅ Right to object — Opt-out of certain processing
• ✅ Right to lodge a complaint — Report to your data protection authority

Supervisory Authority: UK Information Commissioner's Office (ICO)

🍪 Cookies & Tracking

How We Use Cookies

• Essential cookies — Required for app functionality
• Analytics cookies — Help us understand how you use the platform
• Security cookies — Protect your account from unauthorized access

Your Control

• 🔧 Browser settings — Adjust cookie preferences in your browser
• 📱 App settings — Manage cookies in app preferences
• 🚫 Opt-out — Disable non-essential cookies anytime

Note: Disabling essential cookies may affect app functionality.

📞 Data Protection Officer & Inquiries

Have questions about your data?

📧 Email: support@unlimitedgig.com
Subject line: "Data Privacy Inquiry"

Include:

• Your name and account email
• Specific question or concern
• What information you need

Response time: Within 30 days

📋 Changes to This Policy

We may update this privacy policy occasionally:

• 📧 Notification — We'll email you about significant changes
• 📅 Effective date — Changes take effect when published
• ✅ Your consent — Continued use means you accept the new terms

Last Updated: April 2026
Next Review: April 2027

🔗 Related Policies

• 📋 Community Guidelines & Code of Conduct — Behavior standards
• 💰 Cancellation & Refund Policy — Service cancellation terms
• ⚖️ Terms of Service — Complete platform terms (see full policy)

❓ Frequently Asked Questions

Q: Do you sell my data?
A: No. We never sell your data. We only share with Stripe for payment processing.

Q: How long do you keep my data?
A: It depends on the data type. See our Data Retention section above for specifics.

Q: Can I download all my data?
A: Yes. Email support@unlimitedgig.com with "Data Access Request" and we'll provide it within 30 days.

Q: What if I'm not in the UK/EU?
A: Your data still receives the same protections. We comply with international standards.

Q: Is my payment information secure?
A: Yes. We use Stripe (industry leader) and never store full card numbers.

Q: Can I delete my account completely?
A: Yes, but some data (like tax records) must be kept for legal reasons.

🌟 Your Trust Matters

We're committed to protecting your privacy and being transparent about our data practices.

Questions? Contact us anytime at support@unlimitedgig.com

For complete legal details, see our full Privacy Policy on our website.

Last Updated: April 2026