Learn about our cancellation policies, refund timelines, and how to manage your bookings.

📋 Customer Cancellations

Cancellation Fee & Refund Schedule

💡 Pro Tip: Cancel more than 24 hours in advance to receive a full refund with no fees.

👨‍💼 Professional Cancellations

Our professionals have the following cancellation guidelines:

• ✅ More than 24 hours before: Full refund to customer, no penalty to professional
• ⚠️ Less than 24 hours: Warning issued to professional, full refund provided to customer
• 🔴 Repeated cancellations: Temporary suspension or removal from platform

💳 Refund Processing

Your refund will be processed according to your original payment method:

Note: Late cancellation fees are non-refundable and deducted before processing your refund amount.

🆘 Emergency Cancellations

If you need to cancel due to illness, emergency, or force majeure (events beyond your control), we're here to help.

Steps to Request an Emergency Cancellation:

1. 📧 Contact Support Immediately — Email support@unlimitedgig.com
2. 📝 Provide Details — Explain your emergency situation in detail
3. 📋 Case-by-Case Review — Our team reviews your request
4. 💸 Fee Waiver or Reduction — We may waive or reduce your cancellation fee
5. 🔄 Appropriate Refund — We'll refund you as appropriate for your situation

Important: The sooner you contact us, the better we can assist you.

🔄 Rescheduling (Not Cancellation)

Planning to reschedule instead of cancel? Here's what you need to know:

Key Difference:

• Rescheduling = Moving your booking to a different date/time (not losing your booking)
• Cancellation = Ending your booking entirely

Rescheduling Fees:

• Rescheduling within 24 hours may incur a fee of up to 20%
• This is typically less expensive than cancelling and rebooking
• You keep your confirmed service, just at a different time

💡 Tip: If you need to adjust your booking time, rescheduling is usually your most economical option!

❓ Still Have Questions?

• 📧 Email us: support@unlimitedgig.com
• 💬 Check our other help articles
• 🕐 Contact us during business hours for faster assistance