We're here to help! Reach us through multiple channels 24/7. Choose the option that works best for you.

💬 Live Chat Support

Get instant help directly in the app.

• 🕐 Availability: 24/7 — Always available
• ⚡ Average response time: 2–5 minutes
• 📱 How to access: Tap the Help button in the app

Best for: Quick questions, urgent issues, real-time assistance

📧 Email Support

Detailed questions? Send us an email and we'll get back to you promptly.

• 📬 Email: support@unlimitedgig.com
• ⏱️ Response time: Within 24 hours (usually much faster)
• ✍️ What to include:
  • Your name and account email
  • Booking reference (if applicable)
  • Clear description of your issue
  • Any relevant details or screenshots

Best for: Detailed questions, account issues, documentation requests

☎️ Phone Support

Prefer to talk? Call us during business hours.

• 📱 Phone: 
• 🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK Time)
• 💡 Tip: Have your booking reference ready before calling

Best for: Complex issues, account changes, immediate clarification

📬 Mailing Address

Send us physical mail if needed:

Unlimited Gig Ltd
66 Paul Street
London, EC2A 4NA
United Kingdom

Note: For faster responses, use chat, email, or phone support.

🚨 Report a Safety Issue

Safety is our top priority. For immediate safety concerns, use our dedicated safety alert.

How to Report:

1. 🆘 Tap the Safety Alert button in your booking immediately
2. ⚠️ Describe the issue — Provide details about the safety concern
3. ⏱️ We respond within minutes — Our team takes immediate action

Examples of safety issues:

• Threatening behavior or abuse
• Unsafe working conditions
• Suspicious or fraudulent activity
• Privacy violations
• Any other safety concerns

Do not wait. If you feel unsafe, use the Safety Alert button right away.

📋 Before You Contact Us

Having trouble? Check these common topics first:

• Cancellations & refunds — See our Cancellation & Refund Policy
• Community guidelines — Read our Code of Conduct
• Account settings — Manage your profile and preferences
• Booking issues — Find solutions for common booking problems
• Payment questions — Learn about payment methods and security

⏱️ Support Response Times

Here's what to expect:

💡 Tips for Faster Support

Help us help you faster:

1. 📝 Be specific — Clearly describe your issue
2. 🔍 Include details — Booking reference, dates, times
3. 📸 Add screenshots — Visual evidence speeds up resolution
4. ⏱️ Be patient — We're working to resolve your issue
5. 😊 Be respectful — Our team works hard to help everyone

❌ What We Don't Support

We cannot assist with:

• Non-Unlimited Gig services — We only support our platform
• Third-party disputes — Resolve issues with external services separately
• Account recovery — Limited options if compromised (security reasons)
• Political or personal matters — Outside our platform scope

✅ Your Support Rights

As a valued user, you have the right to:

• 🎯 Prompt, professional support — We aim for quick resolutions
• 💬 Clear communication — We explain decisions and processes
• 🔐 Confidential handling — Your privacy is protected
• 📈 Escalation — Complex issues can be escalated to specialists
• 📝 Documentation — Request records of support interactions

🌍 Accessibility Support

Need special assistance?

• 🗣️ Language support — Available in multiple languages
• ♿ Accessibility needs — Let us know how we can help
• 📱 Alternative contact methods — We can arrange accommodations

Email support@unlimitedgig.com with your specific needs.

📍 Frequently Asked Questions

Q: Is live chat really 24/7?
A: Yes! Our chat support is available around the clock, every day.

Q: Why is my email taking longer?
A: High volume can sometimes delay responses, but we aim for under 24 hours.

Q: Can I call outside business hours?
A: During off-hours, use live chat or email. Urgent safety issues get immediate priority.

Q: How do I know my issue is being handled?
A: You'll receive confirmation when you contact us, plus updates as we progress.

🤝 We're Here to Help

No issue is too small. Whether it's a quick question or a complex problem, our support team is ready to assist.

Thank you for being part of the Unlimited Gig community! 🌟

Last Updated: April 2026